Support is available 24/7 by the following two methods
Creating a ticket on our support portal, this is our preferred method. A customer can create an account on our support portal by going to https://ppenterprisegroup.freshdesk.com. If a customer already has a login then they can simply login and create a ticket. A customer can also send an email to firstname.lastname@example.org to auto create a support ticket.
If a customer has a support contract with us then they will be setup with a Service Level Agreement (SLA), our systems will automatically advise our support staff and monitor the ticket through this support process.
A customer can call us on 03 8672 8850 for Melbourne or on any of the numbers listed on our contact page for regional local access, our support staff will create a support ticket over the phone and then action the support request. If your call goes to a voicemail message due to us being busy on the phone or outside our manned office hours of 8.30am to 5.30pm, in this situation we advise that you leave a message and also create a support ticket, one of our support staff will contact you as soon as possible and within the customers Service Level Agreement (SLA)
Customers can also contact their account managers direct via email or telephone, in this case if there is a need to create a support ticket then their account manager will do this.
If you wish to have a support contract with us then a link to our support contract is shown below